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Open to Work · Non-Voice Roles

Hi, I'm Kareza.
Your next Chat & Email
Support Specialist.

6 years of customer service experience, now fully remote-ready. I handle the conversations so you can focus on growing your business.

💬 Chat Support 📧 Email Management 🛒 E-commerce Support 📋 Virtual Assistance 📱 Social Media
Let's Work Together →
About Me

6 Years of Service.
Now Remote-Ready.

I'm Ma. Kareza Charmaine Mercado, a customer service professional with 6 years of hands-on experience handling customer concerns, resolving issues, and ensuring satisfaction in every interaction. I'm now transitioning into non-voice, work-from-home roles — bringing the same dedication, professionalism, and problem-solving skills to chat support, email management, and virtual assistance.

I'm detail-oriented, tech-savvy, a fast learner, and committed to delivering quality output for every client I work with.

6
Years Experience
100%
Remote Ready
5★
Service Focus

What I Bring

  • Strong written English communication
  • Calm handling of difficult customers
  • Fast response time & high accuracy
  • Experience with escalation procedures
  • Organized and proactive approach
  • Reliable internet & dedicated workspace
  • Available full-time, part-time, or project-based
What I Offer

Services

💬
Chat Support
Handling inbound customer inquiries via live chat. Fast, accurate, and friendly responses every time.
📧
Email Management
Drafting, organizing, and responding to customer emails professionally. Inbox zero is the goal.
🛒
E-commerce Support
Assisting customers with orders, returns, refunds, and product inquiries for online stores.
📋
Virtual Assistance
Administrative tasks, data entry, scheduling, file organization, and calendar management.
📱
Social Media Management
Managing business pages, replying to DMs, creating Canva graphics, and maintaining brand voice.
Tech Stack

Tools & Skills

💬 Live Chat Support📧 Email Handling 🎨 Canva📄 Google Docs 📊 Google Sheets📁 Google Drive 📅 Google Calendar✉️ Gmail 📘 Facebook / Messenger🖊️ Microsoft Word 🔢 Data Entry⚡ Fast Typing 🎯 Attention to Detail🧩 Problem Solving 🤝 Customer Escalation
Work Samples

See Me in Action

Scenario: Customer's order has not arrived after 7 days.
Customer
Hi! I ordered 7 days ago and my package still hasn't arrived. Order #98234.
Kareza · Support
Hi there! Thank you for reaching out and I'm sorry to hear about this. Let me check your order right away. 😊
Customer
It's been a week already. I really need this urgently.
Kareza · Support
I completely understand your concern and I sincerely apologize for the inconvenience. I can see your order is still in transit due to a courier delay. I'll escalate this for priority processing and update you within 24 hours. Would that be okay?
Customer
Okay, thank you!
Kareza · Support
You're welcome! I'll make sure to follow this up personally. Is there anything else I can help you with today? 💜
Why Choose Me

What Makes Me Different

🏆
6 Years of Real ExperienceI know how to handle difficult customers and high-pressure situations calmly and professionally.
⚡
Fast & ReliableI type efficiently and respond promptly without sacrificing quality or accuracy.
🔍
Detail-OrientedI double-check everything before sending to ensure professionalism in every response.
💻
Tech-SavvyComfortable with Google Workspace, Canva, email platforms, and social media tools.
🏠
WFH ReadyStable internet, dedicated workspace, and fully committed to the remote work setup.
💜
Honest & HardworkingI treat every client's business as my own — your success is my success.
Get In Touch

Let's Work Together!

I'm open to full-time, part-time, and project-based roles. Message me anytime — I respond within the hour! 💜

📧 Email Me 💼 OnlineJobs.ph 📘 Message on FB